Shipping policy

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with MoonNSixpence Books. This Shipping Policy explains our shipping areas, estimated delivery times, order processing, tracking, and what to do if there is a problem with your shipment.

Shipping Areas

MoonNSixpence currently ships within the United States only.

At this time, we do not offer international shipping.

We reserve the right to update the locations we serve at any time.

Estimated Delivery Time

Our estimated delivery timeframe is:

21–30 business days (excluding handling time days)

Our estimated handling time days are:

21 business days

Business days are Monday through Friday and do not include weekends or federal holidays.

Delivery estimates are provided in good faith but are not guaranteed. Orders may occasionally experience delays due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Holidays
High order volumes
Inventory availability
Transportation disruptions
Incorrect or incomplete shipping addresses
Other unforeseen shipping or fulfillment issues

If a significant delay affects your order, we may contact you using the email address provided during checkout.

Order Processing

Orders are processed before being transferred to the applicable shipping carrier.

Processing and fulfillment times may vary depending on product availability and order volume.

Once your order has been prepared for shipment, you may receive a shipping confirmation email containing tracking information, when tracking is available.

Shipping Rates

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on factors such as:

Order size
Package weight
Shipping destination
Available shipping method

Any applicable shipping charge will be shown before payment is submitted.

Order Tracking

When tracking is available, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Tracking information may occasionally take several business days to display movement after a shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

MoonNSixpence@moonnsixpence.com

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

MoonNSixpence Books is not responsible for delivery issues caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.

Lost Packages

If your tracking information indicates that your package has been lost, or your order has not arrived within the expected delivery timeframe, please contact us at:

MoonNSixpence@moonnsixpence.com

Please include your:

Full name
Order number
Shipping address
Description of the issue

We will review the shipment information and, when appropriate, contact the shipping carrier or assist you with an available resolution.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check around your delivery location.
Check with household members or neighbors.
Check any designated package or mail areas.
Allow additional time in case the carrier marked the package delivered before completing final delivery.

If you still cannot locate your package, contact us at MoonNSixpence@moonnsixpence.com so we can review the situation.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

MoonNSixpence@moonnsixpence.com

Please provide your order number and photographs of the damaged item and packaging when possible.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

Multiple Shipments

Some orders may contain products that are shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package. Receiving one part of an order does not necessarily mean that the remaining items have been lost or omitted.

Delivery Delays

While we make reasonable efforts to deliver orders within our estimated 21–30 business day timeframe, delays may occasionally occur.

If we are unable to ship or fulfill your order within the applicable timeframe, we will handle the delay, cancellation, or refund as required by applicable law.

Customers may contact us for information regarding significantly delayed orders.

Returned-to-Sender Packages

Packages may be returned to us because of:

An incorrect address
An incomplete address
Failed delivery attempts
Refusal of delivery
An unclaimed package

If an order is returned to sender, please contact us so we can determine the appropriate next steps.

Additional shipping charges may apply if reshipment is requested because of an incorrect address supplied by the customer, where permitted by law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

MoonNSixpence@moonnsixpence.com

We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

If an order has already shipped, you may request a return after receiving it in accordance with our Return & Refund Policy.

Returns

Returns are governed by our separate Return & Refund Policy.

MoonNSixpence Books accepts eligible returns within 30 days of delivery and does not cover return shipping for approved returns in accordance with that policy.