**Intact Gift Giving Condition book**
New models of management have been adopted, or have been imposed, in health care, education, the police, social services and the civil service itself. The last decade has seen a series of upheavals in the management of virtually every public service. Pollitt and Harrison's Handbook of Public Services Management offers a timely assessment of public services through the experiences and reflections of senior managers and specialists in the field. The focus is on four key areas in which the running of public services presents managers with distinctive challenges: the evaluation of quality and effectiveness, the management of professional staff, resource management, and strategic planning.