**Intact Gift Giving Condition book**
Material is in sections on leadership, strategy development and deployment, quality management tools, customer-focused organizations, supplier performance, management, and training. Provides a thorough understanding of terms and concepts of quality management, illustrated with practical examples from industries and organizations such as manufacturing, healthcare, government, education, and the service industries. Includes a separate booklet of the newly updated Certified Quality Manager Body of Knowledge, plus a glossary of terms. The editors are quality consultants.