**Intact Gift Giving Condition book**
Indeed, those are wonderful promises…and we have every reason to believe they are the genuine intentions of our school and district leaders. Just as they should, every new principal, superintendent and board member promises to establish a welcoming and inclusive learning environment, listen intently to stakeholders, and engage the community in the educational process. Unfortunately, after just a few hours on the job, many of these trailblazers realize their school or department is neither welcoming nor inclusive, stakeholders have no voice, and the community gave up on engagement years ago. That’s when we call Jeff Nash – the nation’s foremost authority on school customer service.