**Intact Gift Giving Condition book**
Volunteers serve across many areas ― in schools, human service organizations, emergency services, and more. Winner of the 2025 Academy of Management Public and Nonprofit Division Book Award and the Network of Schools of Public Policy, Affairs, and Administration (NASPAA) 2025 Outstanding Scholarship of Teaching and Learning Book Award Volunteers play a critical role in serving communities and delivering public services. By providing services to those in need, volunteers expand the capacity of organizations and can devote extra time to the populations they serve. While research on volunteering has shifted from a focus on recruitment and motivation to management and retention, the focus is largely on universal, one-size-fits-all prescriptions.